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Shipping Policy

We want to let you know that due to the coronavirus affecting shipping times throughout the world, your order will be delayed.

As a small business owner, we are not immune to the effects this pandemic has caused.

We, here at Better Homey Life are doing everything we can to stay up-and-running to be better able to serve you, our customer. So we hope you can find it in your heart to understand.

FREE SHIPPING

We are glad to bring our customers great value and service. That's why we provide free shipping from our warehouses around the world by ePacket or YunExpress and in USA by USPS.

SHIPPING TO OVER 200 COUNTRIES

We are proud to offer international shipping services. However, there are some locations we are unable to ship to. If you happen to be from one of those countries we will contact you.

LOST/MISSING PACKAGES

Better Homey Life is not liable if the incorrect address is placed during the checkout process. Please make sure that your billing and shipping address is correct before processing your order. If we have made an error we will fully take responsibility of the original order that was made for you at no charge.

CUSTOMS

We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive in your country. 

SHIPPING TIME

Shipping time varies by location. These are our estimates once shipped (after processing time):

Location

*Estimated Shipping Time

United States

8-15 Business days

Canada, Europe

8-15 Business days

Australia, New Zealand

8-15 Business days

Central & South America

10-20 Business days

Asia

8-15 Business days

Africa

15-30 Business days

 

Max delivery time – 45 business days.

*This doesn’t include our 2-5 day processing time.

*All shipping times exclude clearance/customs delays

TRACKING INFORMATION

You will receive an email with a tracking number once your order is shipped (after processing time)

MY TRACKING SAYS “NO INFORMATION AVAILABLE AT THE MOMENT”.

For some shipping companies, it takes 2-5 business days sometimes for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us. 

WILL MY ITEMS BE SENT IN ONE PACKAGE?

For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you’ve specified combined shipping.

If you have any other questions, please contact us and we will do our best to help you out.

You can contact us via support email: betterhomeylife@gmail.com

Please do not worry, Better Homey Life will get your products to you.